So after I left the seller on Amazon negative feedback, they sent me this in an e-mail and tried to blame Amazon!
My name is Shelly and I am the Manager here at Toynami USA.
I am sorry to read that you received your item where the box was in a damaged
condition.
Let me assure you that we NEVER ship damaged items to Amazon, because it would
damage our reputation.
We have over 2000 different items here, and some 100,000 items in total, and any
that are damaged we keep to sell on eBay.
Amazon is a high quality buying marketplace and we would never send sub-standard
items into that environment, even though others may.
I can only assume that the guys working at the Amazon warehouse somehow dropped
this piece before they packed and shipped it to you.
We take great pride in the quality of our items, and our products. We will only
sell our self-labeled items when shipping to Amazon to make sure that you get
one of 'our' items and not a 'co-mingled' item from another random Amazon
seller. This is to protect you from this kind of incident. However Amazon are
not perfect.
In this intance it seems they not only shipped you an identical correct item
(even though it clearly wasnt the one that we sent, since I inspected it
personally prior to shippig it to Amazon to make sure it was sealed and perfect)
but they also forgot to keep it in the original shipping carton.
Well this item was my own item, never opened, factory sealed, never displayed,
never touched, in its original box in its original shipping carton from
Sideshow.
Amazon clearly removed it from that box AFTER they got it from us, and then went
ahead and sent you a different Yoda statue to 'mine'.
I am so sorry they did that.
We take great care in shipping, especially expensive items like this, and even
more so when they are my personal items that i collected.
I am not trrying to pass blame at all, just letting you know what has happened
here.
Nevertheless I am truly sorry for your inconvenience and I offer my sincere
apology because it is quite rare that this happens. When it does, Amazon deny
responsibilty, they of course make no errors.........yeah, sure.
Amazon run machines and humans to pick and pack their orders, while we
hand-select only the best items to ship to Amazon. So even though we take great
care, they may not in all cases, as has happened here.
Of course if they mis-handle our products when it is in their hands
unfortunately there isnt much we can do about that.
I would ask you to consider removing the negative feedback from our account at
Amazon because this actually drops our seller ranking and means our products do
not sell as well as they should, and we didnt make an error. We have been
'puniched' as it were, even though we didnt do anything wrong. Amazon did this,
but unfortunately the comments you make aimed at them do not damage them, it
affects us.
We are genune people who care about our products, and our service, and indeed
our reputation and we will always work with people to make them more comfortable
when buying from us. I know you didnt know this before, and this is why I am
asking you to help us.
Any negative or neutral cases damages our credibility, of course Amazon do not
make efforts to help us or you, so we prefer to talk to you directly so that
there is a more personal level of care.
They are a multi billion dollar company and their business is funded by sellers
like us, whom they fulfil orders for. They do not have a feedback section for
their service, if they did it would be filled with all kinds of issues I am
sure. Instead they allow customers to leave feedback on our doorstep making it
look like we are to blame.
With that in mind, should you ever need another item from us, please accept a
15% discount that we will gladly apply to you as a direct payment to you. In
other words, if you spend $500 with us, you will receive a cash refund of $75,
while $1000 would mean $150.
I appreciate your time reading this mail and your assistance to help us provide
better products to Amazon buyers.
Have a wonderful day,
Sincerely,
Shelly Da
Soooo the Amazon warehouse just happened to have a SSC Yoda Life size bust laying around and sent me the damaged box version?
LOL!
Right.
