The ONLY Stealth Iron Man thread

[IrishJedi]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

Dude I really don't know how this happened. I mean I do I just don't understand the mind set. Lets cover something in grease and not design the foam trays to fully keep the statue held down. That way the grease will make it slide more easly and hopefully not cause any rubs. I dare not blame anyone but the packaging was sorely lacking. I don't think you should be able to move the statue at all when picking the box up. It was obviously moving around in there freely.

No doubt someone at the factory will (or already has) answer for this. This is going to cost Sideshow a ton of money.

By the way, I just got off the phone with CS. Friendly and helpful as always. SSC really does a great job of screening/hiring their CS reps. What a bunch of angels. Anyway, the end of my conversation (after I was helped with my unrelated questions) went like this:

IrishJedi: "I bet you're glad this wasn't another Iron Man call."

SSC Rep: "Yes I am, actually."



Like I said, those poor ladies. Someone at the factory (or in internal packaging design) screwed up but the ones answering phones and emails are gonna catch 90% of the heat from customers. But if anyone can handle it it's them.

 

[Darth Loki]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

NOT ****ING COOL!!!

Dear Sideshow Collector,

The Returns Department is currently running ten business days behind
schedule. We appreciate your patience during this time frame as we
continue to contact customers back in the order in which they submitted their
issues to us. In order to assist us in responding to everyone quickly,
we request that clients only contact our department once, either by
e-mail or by phone. Multiple inquiries will only delay our response time
to you.

Rest assured that we will contact you within ten days and work
diligently to resolve any issues that you have had with damages. Please also
note that the time between your initial inquiry and our first response to
you will not count against your 30 day window for returns or damage
exchanges!
Best regards,

The Sideshow Customer Service Team

 

[El Roranous]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

NOT ****ING COOL!!!

Dear Sideshow Collector,

The Returns Department is currently running ten business days behind
schedule. We appreciate your patience during this time frame as we
continue to contact customers back in the order in which they submitted their
issues to us. In order to assist us in responding to everyone quickly,
we request that clients only contact our department once, either by
e-mail or by phone. Multiple inquiries will only delay our response time
to you.

Rest assured that we will contact you within ten days and work
diligently to resolve any issues that you have had with damages. Please also
note that the time between your initial inquiry and our first response to
you will not count against your 30 day window for returns or damage
exchanges!
Best regards,

The Sideshow Customer Service Team

It happens when so much stuff has to go back to Sideshow due to poor QC. The reason this recent Iron Man Fiasco isn't even phasing me is because it's the same deal every time I open a package from Sideshow. You dread pulling it out and cutting the tape because lord knows what flaw you might find this time.

I will probably get slammed for this but this whole ordeal seems like karma coming back to Sideshow for re-doing the same satue only in a different paint scheme. Ironic that the paint is the issue this time around.

 

[BadMoon]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

I have just accepted it. They were very nice when I called as well. I was just a ****** and forgot to leave my area code on the message. So I just decided to email them. The person that answered was quite nice. I will just wait it out. I am sure they will make it right. They always have at least for me.

 

[Darth Loki]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

It happens when so much stuff has to go back to Sideshow due to poor QC. The reason this recent Iron Man Fiasco isn't even phasing me is because it's the same deal every time I open a package from Sideshow. You dread pulling it out and cutting the tape because lord knows what flaw you might find this time.

I will probably get slammed for this but this whole ordeal seems like karma coming back to Sideshow for re-doing the same satue only in a different paint scheme. Ironic that the paint is the issue this time around.

I've had the exact opposite experience. I love opening up new stuff. I never expect to find a flaw. Of the 50 or so SS pieces I own, this is only the 2nd I've had to send back.

 

[BadMoon]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

They should have used ups and stopped the gizmos.

 

[bumblebee]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

Lets see returns...


GR(both versions)went back
magneto went back
Cap vs skull went back
Luke/yoda went back


thats 5 that have came broken to me in one way or another....just unacceptabe IMO that this keeps happening.




sorry for the rant

 

[Darth Loki]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

Lets see returns...


GR(both versions)went back
magneto went back
Cap vs skull went back
Luke/yoda went back


thats 5 that have came broken to me in one way or another....just unacceptabe IMO that this keeps happening.




sorry for the rant

Sounds like you may want to switch shipping companies.

 

[bumblebee]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

Sounds like you may want to switch shipping companies.

...yea that and better item packing wont hurt.

 

[Darth Loki]

Re: STEALTH IRON MAN PICS

Someone @ Statue Forum posted that a SS rep told him over the phone that it would be +/- 5 months before new replacements can be distributed.All the ones they had have been accounted for so if you got in early you my be lucky.

I don't believe for a second that someone at SS would be foolish enough to say this.

However, if this problem is as widespread as it seems, it could still be true.

 

[tylerd]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

Sounds like you may want to switch shipping companies.

with respect to all the hard working people, ALL shipping companies are a crap shoot. that's why it's imperative that the packaging is form fitted with no item movement. that increases the chances of it arriving safely.

when i pack up something to ship, i make sure that all voids are filled with bubble or peanuts. the only fill i've ever received from ss was those plastic air bags that don't form fit very well.

 

[El Roranous]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

If I were to write a list of all the damaged Sideshow items that have come to me it would seem ridiculous and highly impossible but I swear that it would be 100% legit and true.

Here is a small list off the top of my head.

Both GR statues (Flames Broken off)
Spiderman Vs. Venom (Finger poorly reglued in the factory)
Sentinel Dio #2 (A piece of Emma was broken off)
Frodo Vs. ( A piece of Frodo's clothing was missing/not in the box)
Shin Akuma (Beads scratched off paint)
Endo skull bust (Scratches on bust)
Doom LS bust (Paint rubbed off in multiple spots)
Iron Man LS Bust (Scratches from plastic packing tray)
Magneto (Broken pieces)
The list goes on....

Now, Sideshow is a great company and their customer service is tops but after a while these issues wear on the buyer and it gets annoying. I have stopped buying almost all statues that are Sideshow for this reason. It was a hassle to say the least.

Now I have also received many pieces from other companies and they were mostly fine. I have never had a problem with a Bowen piece or a piece from C.S. Moore.

 

[IrishJedi]

Re: STEALTH IRON MAN PICS

Well, they do have extras for defect returns but you can be sure they don't have 700-800 spares sitting around (which is what they will need if this 70-80% flawed rate is even remotely accurate). So it will definitely be some time before each and every one can be replaced. They'll have to go back into the factory and on the production line. Also, they'll surely need to reconfigure the packaging this time around as well.

 

[Darth Loki]

Re: STEALTH IRON MAN PICS

Can't I just send them my regular IM maquette box and they can ship this new one back in that

 

[bumblebee]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

If I were to write a list of all the damaged Sideshow items that have come to me it would seem ridiculous and highly impossible but I swear that it would be 100% legit and true.

Here is a small list off the top of my head.

Both GR statues (Flames Broken off)
Spiderman Vs. Venom (Finger poorly reglued in the factory)
Sentinel Dio #2 (A piece of Emma was broken off)
Frodo Vs. ( A piece of Frodo's clothing was missing/not in the box)
Shin Akuma (Beads scratched off paint)
Endo skull bust (Scratches on bust)
Doom LS bust (Paint rubbed off in multiple spots)
Iron Man LS Bust (Scratches from plastic packing tray)
Magneto (Broken pieces)
The list goes on....

Now, Sideshow is a great company and their customer service is tops but after a while these issues wear on the buyer and it gets annoying. I have stopped buying almost all statues that are Sideshow for this reason. It was a hassle to say the least.

Now I have also received many pieces from other companies and they were mostly fine. I have never had a problem with a Bowen piece or a piece from C.S. Moore.

that a long sad list. Wasnt your Cap messed up to El?

 

[El Roranous]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

that a long sad list. Wasnt your Cap messed up to El?

Both of my Captain America Exclusives had issues....

The ones I listed were just off the top of my head, there are plenty more I am sure.

 

[bumblebee]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

Both of my Captain America Exclusives had issues....

The ones I listed were just off the top of my head, there are plenty more I am sure.

that sucks...seems like SS like sticking it to you.

 

[IrishJedi]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

Both of my Captain America Exclusives had issues....

The ones I listed were just off the top of my head, there are plenty more I am sure.

Wow. Where do you live? The UPS and FedEx guys in your area must suck the big one.

 

[El Roranous]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

that sucks...seems like SS like sticking it to you.

I hope not.

 

[FeatheredSerpent]

Re: Stealth Iron Man Problems- Post the specific flaws you see on yours.

I sent in my return request yesterday also. I'm trying to decide if I should just keep him with the flaws or send him back. If I send him back am I guaranteed to get a replacement? I don't want to send him back only to later be refunded my money and have to pay double or more on ebay...