Dear Sentinel team,
It has been three weeks since I last emailed your office about this figure, which I through necessity obtained via a middleman.
The following pictures illustrate my issue: the thigh joints were defective right out of the box, causing the legs to fall off the figure without warning simply thanks to weight and gravity.
For what reason this should be the case, I do not know. Maybe some vital component was left out during the assembly process. Further, the chest armour is so loose it falls off if the figure is tipped forward at an angle.
For my ¥15,000 yen I have been left with a figure with QC so poor I gave up on attempting to display it. I have received no reply or confirmation of your receipt of my previous email.
Your company has developed a strong reputation among collectors worldwide for quality and innovation, other collectors have informed me they have had no issues with your customer service in their past dealings. I cannot say I am happy thus far with either. This is not the first Sentinel product I have purchased, but it will in all likelihood be my last.