punkg42
Super Freak
- Joined
- May 3, 2007
- Messages
- 7,989
- Reaction score
- 124
Full refund, as in return it.
Are they giving your points back?
Full refund, as in return it.
You don't get any points back when cancelling a order or when returning one. Once you check out with your points, they're forever gone.Are they giving your points back?
Are they giving your points back?
No points, no coupons.
I can re-buy as many times as I like but the kicker is, if future ones have the scratches, I eat the shipping if I want to return it.
You don't get any points back when cancelling a order or when returning one. Once you check out with your points, they're forever gone.
That's what I thought... but DiFabio used a bunch of points on his, so if he returns it they are gone... unless they are making an exception in this case?
thats a load of BS right there. SS sure has all the little fine print on lock down. They keep every penny tucked away in their piggy banks.
this policy bothers me more than anything batmobile wise. QC is one thing when you have hundreds of hands touching an item. But if you ask about the points, theyll say, thats just the way our system is set up. ok dummy, FIX YOUR SYSTEM. im sure there is an IT guy somewhere who can help you and your system out to be fair and return points we earned.
god they piss me off.
You don't get any points back when cancelling a order or when returning one. Once you check out with your points, they're forever gone.
I understand the policy and see why it's in place to keep people from constanly changing their minds and having to have SSC reimburse the points for cancelled orders because they found a cheaper price elsewhere or just don't want the item anymore or whatnot...
I used points, I didn't use alot of points (well, not as many as you seem to think), that's the difference. There was also that Valentines day $25 off thing I used for it, the one that came with my DX 09 Keaton Batman.
Let's just say after shipping and stuff, I still paid well over $640 for it. I don't even want to think about somebody that used $630 REWARDS POINTS towards it and had the damage.
I spoke with a really great returns department coordinator who talked me through all of my options. He knew what was up and understands the anguish we're all going through with this crap.
Sideshow's getting burned horribly by this too. He wouldn't disclose an exact number, but a lot of people are contacting Sideshow about this, not to mention all the other retailers (I'm not the only one he spoke with). They're so desperate that when I go through the returns process (which I'm currently in), they're going to first see if there's a retailer around Pittsburgh who would be interested in my return as a display piece so they don't have to take the damn thing back. THAT'S how bad this is.
So yeah, they're hurting. I'm actually really impressed with how they're handling this after I spoke with him.
Just a few quick pics...pardon the dust & fingerprints:....
I used points, I didn't use alot of points (well, not as many as you seem to think), that's the difference. There was also that Valentines day $25 off thing I used for it, the one that came with my DX 09 Keaton Batman.
Let's just say after shipping and stuff, I still paid well over $640 for it. I don't even want to think about somebody that used $630 REWARDS POINTS towards it and had the damage.
I spoke with a really great returns department coordinator who talked me through all of my options. He knew what was up and understands the anguish we're all going through with this crap.
Sideshow's getting burned horribly by this too. He wouldn't disclose an exact number, but a lot of people are contacting Sideshow about this, not to mention all the other retailers (I'm not the only one he spoke with). They're so desperate that when I go through the returns process (which I'm currently in), they're going to first see if there's a retailer around Pittsburgh who would be interested in my return as a display piece so they don't have to take the damn thing back. THAT'S how bad this is.
So yeah, they're hurting. I'm actually really impressed with how they're handling this after I spoke with him.
Same here. They are trying to find a reseller in my area who wants to buy it as a "Display Piece." Hope they don't mind displaying it with all of the defects.
I'm curious if the ones shipping in a couple weeks will be opened and inspected. I am also curious if they will add additional foam to protect the canopy.
Whenever I finally do get mine, if it comes unscathed, I will be tossing the box and that damn shield.
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