Hot Toys - Iron Man 2:Mark IV Limited Edition spec

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yup. i sent them an email 10 days ago with pics and receipt regarding the red rods not going back in on the left hip. i have yet to hear from them. horrible customer service. how can a company like hot toys think this is acceptable?

HK retail may have been only closed for a week but I suspect backoffice might have been off even for longer because of Chinese New Year so have some patience as I think they are coming back to work next week.

I wonder why they can't develop some sort of returns mechanism via their distributors? Or maybe they have? If mine is dodgy, surely I return it to the distributor rather than HT? Anyone who has had a positive return experience with HT I'd love to hear it! :)

You can return things to your retail but they really do need to be an authorized distributer or have their own customer friendly policy in place. Another reason why I am glad I got Toys2 in my backyard
 
Holy smokes, mine is due any day now and in my mind I am opening up the box and finding that all the arm guards are missing, none of the LEDs are working, there's some funky paint flaking on the back of the neck and.. AND!... to top it all off there are silver specks all over the glossy new paint, like it's been chipped or something.

I am nervous.

Calcifer said:
My one will be here in the morning and i got to say i'm also very nervous ..i hope both our figures will be in perfect condition.
I don't blame you guys.
It seems the QC at Hot Toys is having issues.
Thank goodness the figure itself is bad @$$.
 
I don't blame you guys.
It seems the QC at Hot Toys is having issues.
Thank goodness the figure itself is bad @$$.

It could be the most badass figure ever made for all i care but that makes it so much more painfull if it has a flaw:(.
 
Holy smokes, mine is due any day now and in my mind I am opening up the box and finding that all the arm guards are missing, none of the LEDs are working, there's some funky paint flaking on the back of the neck and.. AND!... to top it all off there are silver specks all over the glossy new paint, like it's been chipped or something.

I am nervous.

Mine is perfect, if that makes you feel any better. :)


...well except for the silver chips in the paint. :(
 
Mine is perfect, if that makes you feel any better. :)


...well except for the silver chips in the paint. :(

Yeh, it does actually - reading all these posts one needs to be reminded that the vast majority of these figures is without a single defect :)

On the other hand, I don't know of anyone who got a flawless paint app - every single figure with silver chips in it, that is some coincidence.
 
Mine just arrives!

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... And if that is unfortunately the case, HT will say they really have no luck with this Chinese New Year because they are under the sign of the rabbit ... moron!

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