Got my response from Sideshow, today. Looks like the don't replace the art boxes (or at least not in this case). Instead they offered a $30 credit towards another purchase and a free pack-out with a pre-order of my choice (picked Darth Vader, as I do want to ensure that box is pristine). So $40 altogether which I figure is reasonable since I don't display my boxes and that should more than make up for any loss I would take on the secondary. Other option (since Chewie was not damaged) was to ship it back at my expense for an exchange.