Why is your 1:2 Iron man so thin???

[Balsquat]

I hope they fix this before it gets massed shipped. I think posting in this thread is a great idea to provide a forum for sideshow to see what the collectors think.

 

[Mesa]

It should be thicker IMO.

That' what she said.

 

[Superman]

I will remind everyone that IS NOT an "official" Sideshow discussion board. They do us the honor of occasionally stopping in and posting, but are under no obligation to. It has been posted many, many times, that if you have an issue that needs to be addressed, then contact customer service. While Dusty has passed along your concerns, if you really have an issue I strongly suggest you contact Sideshow directly and don't expect any answers to come through here.

Here is one of the sticky threads at the beginning of this forum...

Sideshow coming on these boards is not "an honor" but a MUST if they want to know how their loyal customers and even new ones lurking want when it comes to improvements or new products. This board is an extension of Sideshow and Sideshow would have to create their own forum if this did not exist to do the same. They don't have to however they are in touch with as "business partners" at this point in time with the owners of this forum due to all the advertising revenue this forum makes. So having Dusty come on here is no honor, it is more or less his/her job since he/she is a Sideshow employee. Hers/His job is to report back what is going on in the boards since it is in their vested interest to do so. Just like the Silver Surfer is sent by Galactus, so is SideshowDusty the bearer of good or bad news. So it is silly to think Sideshow would abandon reading this forum over people wanting a better product. Or for that matter having any Sideshow worker not "grace us" with his/her presence if they don't like what we are saying. lcummins, you strongly suggest to contact customer service in addition to posting in these boards, or are you suggesting to bypass these boards so as not to drive away Sideshow representatives who honor us with their presence? Well, I and other shave done both. Calling has actually been more futile to getting anything thru so far based on the responses from customer service so I have to conclude this medium is the best to get word and support out to the masses of collectors. There is nothing Sideshow would like more than to have everyone kept in the dark about problematic pieces since they want you to buy their products and give good word of mouth as to how great they are. However that is not how things work in the internet age and the real world. Every company has to "deal with" people like us who buy products and who expect higher quality products that are delivered. We were spoiled by Sideshow in the past with great products, and I hope to continue to look at their pieces with the same eye as before. However this piece has shown to be one of their worst so far. It can be improved, and hopefully it does get improved. All this talk that it is too late, the run already started..etc.. Just so you know, increasing the mold thickness is something they can start doing immediately by setting the computer value higher for the molding process. All they need to do is have more polystone available than previously bought.

 

[Mesa]

Dusty is a chick

 

[Superman]

Dusty is a chick

I corrected my post above Mesa, thanks The only Dusty I know is Dusty Roads from the WWF which is why I made that mistake. Anyhoot, Dusty did pas along our concerns to Sideshow directly which is a good thing. It is up to her superiors to make the right choices and we all do appreciate her mediating on our behalf. My post above is simply to point out that Sideshow really has to listen to their customers and there is no better way than to have employee's either personally or being paid to come in and read and report back what is being said about the pieces. If Sideshow didn't have any volunteers to come on here, they would have to hire employees or a single employee to do so. In either case it will happen if Sideshow wants to stay in good standing with their bread and butter which is all of us.

 

[lcummins]

...There is nothing Sideshow would like more than to have everyone kept in the dark about problematic pieces since they want you to buy their products and give good word of mouth as to how great they are. However that is not how things work in the internet age and the real world. Every company has to "deal with" people like us who buy products and who expect higher quality products that are delivered...

I think you missed the point of my post... this is not an "official" board and therefore, they will probably not respond here. I never implied you shouldn't post your concerns with the piece (as long as it is done in a civilized manner) and get the opinions of fellow collectors, but just don't expect any response from Sideshow. Yes, we are "honored" that they post here... they don't have to, they choose to. The have there own web site for customer comments, complaints, etc. and could easily have their own forum, but have "chosen" us as their "unofficial" board. Yes, of course they read discussion boards like this to get feedback from customers, but in most cases, they don't post on those other boards, and they don't have to post here. You seem to think they must post a response here, but they are under no obligation to post anything here or on any other board. Most likely, they would post an "official" response on their own web site first, and then an employee might post here as well.

 

[Superman]

I think you missed the point of my post... this is not an "official" board and therefore, they will probably not respond here. I never implied you shouldn't post your concerns with the piece (as long as it is done in a civilized manner) and get the opinions of fellow collectors, but just don't expect any response from Sideshow. Yes, we are "honored" that they post here... they don't have to, they choose to. The have there own web site for customer comments, complaints, etc. and could easily have their own forum, but have "chosen" us as their "unofficial" board. Yes, of course they read discussion boards like this to get feedback from customers, but in most cases, they don't post on those other boards, and they don't have to post here. You seem to think they must post a response here, but they are under no obligation to post anything here or on any other board. Most likely, they would post an "official" response on their own web site first, and then an employee might post here as well.

lcummins,

You say that most likely Sideshow would post an official response on their website first, then maybe on this forum afterwards. So far, that is not what they have done so far with this IM. They did not post a single thing on their website however Dusty posted here first about the "better packaging". The reason they did that is because the root of the buyers posting pictures is on here. Sideshow chooses not to have their own website because they are spending most of it as advertisements here and don't have to spend money on employees handling the forum. However it is not an honor for them to come on here and post since they do HAVE TO since they DO NOT have their own forum. For Dusty to post about this IM piece, I'm pretty sure she had to get an ok from corporate, unless she is allowed to make those judgment calls herself. Like I said before, I am glad she posted and she is on this forum, but let's not make this into anything more than business here for them to post on here. I'm sure they'd rather be doing something else than reading comments in a message board.

Now I post on average 2-4 messages a day. Once or twice currently in this thread. Now SideshowDusty has already taken my post with the pictures and sent it to the right people. She is doing a great job in that regard. I'm hoping she gets permission to tell us more about what may or may not be done with the actual statue itself. I will keep coming back here to check for a response about this, and if another thread is opened up with a response, then simply post a link to that in here...

 

[fuzzylojiks]

This forum has been a great outlet for a balanced view and I'm sure most come here because they really love this company and their products. I've seen some glowing reviews and many honest critiques, and that's why I love about it. Having a place to state one's opinion and help improve products is always an awesome thing to have. I'm sure SSC likes that too, a place where they can get the fanbase responses about their products. I'm glad Dusty is here to pass on our thoughts, which makes us fans and customers alike feel like we are actually making a difference. I commend all those who keep pushing the envelope and rallying to make things better, which I feel is one of the ultimate benefits of these forums. Cheers.

 

[tnaig001]

lcummins,

You say that most likely Sideshow would post an official response on their website first, then maybe on this forum afterwards. So far, that is not what they have done so far with this IM. They did not post a single thing on their website however Dusty posted here first about the "better packaging". The reason they did that is because the root of the buyers posting pictures is on here. Sideshow chooses not to have their own website because they are spending most of it as advertisements here and don't have to spend money on employees handling the forum. However it is not an honor for them to come on here and post since they do HAVE TO since they DO NOT have their own forum. For Dusty to post about this IM piece, I'm pretty sure she had to get an ok from corporate, unless she is allowed to make those judgment calls herself. Like I said before, I am glad she posted and she is on this forum, but let's not make this into anything more than business here for them to post on here. I'm sure they'd rather be doing something else than reading comments in a message board.

Now I post on average 2-4 messages a day. Once or twice currently in this thread. Now SideshowDusty has already taken my post with the pictures and sent it to the right people. She is doing a great job in that regard. I'm hoping she gets permission to tell us more about what may or may not be done with the actual statue itself. I will keep coming back here to check for a response about this, and if another thread is opened up with a response, then simply post a link to that in here...

Its really subjective. you're entitled to believe that it is not an honour that Dusty comes on to chime in here but there are some of us who feel otherwise. Let's just agree to disagree on this.

 

[tylerdurden]

wow, the iron man line as done by sideshow seems to be particularly troubled. such an irony that the maquettes/busts seem to be breaking/cracking/peeling/etc, when the character is known for his near invulnerable armour.

i like sideshow's artistic output but the quality of so many of their production pieces are just terrible. it's not even the issue of quality control anymore. i'm shocked to learn that these "high-end" statues are eggshell thin. this is obviously a decision made purely out of greed, to maximize the profits by minimizing the materials used.

come on sideshow, your loyal customers are losing faith in you. that's bad business sense. you have built a name as a great collectibles company. don't destroy all that u have built in the name of short-term gains. many collectors here (including myself) are in this hobby for the long haul. make us happy and we'll continue making u lots of money. it's quite simple, really.

just my 2 cents'.

 

[Superman]

wow, the iron man line as done by sideshow seems to be particularly troubled. such an irony that the maquettes/busts seem to be breaking/cracking/peeling/etc, when the character is known for his near invulnerable armour.

i like sideshow's artistic output but the quality of so many of their production pieces are just terrible. it's not even the issue of quality control anymore. i'm shocked to learn that these "high-end" statues are eggshell thin. this is obviously a decision made purely out of greed, to maximize the profits by minimizing the materials used.

come on sideshow, your loyal customers are losing faith in you. that's bad business sense. you have built a name as a great collectibles company. don't destroy all that u have built in the name of short-term gains. many collectors here (including myself) are in this hobby for the long haul. make us happy and we'll continue making u lots of money. it's quite simple, really.

just my 2 cents'.

I've been saying this since day one we saw photo's of the broken arm. Glad to see others in support as well and just coming to learn of this problem. Like every thread you have apologists and you have people like us who respectful want a higher quality product that we all know Sideshow is capable of creating if they wanted to. It would be an honor to see Sideshow admit to a fault with the thinness and say they are going to manufacture them thicker. That would be the honorable thing to do. SideshowDusty did admit to packaging issue's that have been corrected. After a third try, THX has gotten his delivered. His pictures and experience have been posted in the main IM thread.

Due to the very small number of pieces that have gone out - and thus the even smaller number that have had any problem in shipment - chances are that it's not been cycled through Customer Service officially just yet. The Returns department is the dept that deals with the any damage issues.

Basically, it boils down to these options (if you want it - if you don't want it, or never planned on ordering it, that's fine too!):

1) If you really want it, order it. If, when it arrives, you are disappointed in ANY way and don't want to keep it, contact the Returns department and they will issue refund of the purchase price.

2) If you don't want to "take that chance" yet, by all means, wait it out and make your decision after more people have received it and reported back with their thoughts and experiences.

Does this include the shipping cost as well if we return it? I can't seem to get the questionare area of the Sideshow website to work after their latest update.

 

[devilof76]

Apologists? Whatever spitshines your curl, boyscout...

They send you a pre-paid return shipping label. They do that because they like to cut corners and milk collectors.

 

[Dusty]

I can't seem to get the questionare area of the Sideshow website to work after their latest update.

Any questions about returns or customer service need to be forwarded to the Customer Service department, NOT the Ask Sideshow area that you have been having difficulty with (which is for design, development & creative questions only). CS form can be found here: https://www.sideshowtoy.com/helpdesk/?p=177

If you are having trouble filling out THIS form, please let us know as soon as possible, as that one's a bit more 'time sensitive' (since it deals with ordering/customer service issues) than the Ask Sideshow!

(and your question is definitely one that should be asked to the returns dept, as I am not up-to-speed on the ins-and-outs of the returns process)

 

[Superman]

Any questions about returns or customer service need to be forwarded to the Customer Service department, NOT the Ask Sideshow area that you have been having difficulty with (which is for design, development & creative questions only). CS form can be found here: https://www.sideshowtoy.com/helpdesk/?p=177

If you are having trouble filling out THIS form, please let us know as soon as possible, as that one's a bit more 'time sensitive' (since it deals with ordering/customer service issues) than the Ask Sideshow!

(and your question is definitely one that should be asked to the returns dept, as I am not up-to-speed on the ins-and-outs of the returns process)

Thanks for the speedy response You do understand why I asked the question though, since you did mention in your post that if you are disappointed in the product you receive "in ANY way" as you put it, the returns dept. will issue a refund of the purchase price. If you are not 100% certain of your earlier post or want to amend it, then let us know. I will ask in the correct area and let you guys know the answer if you can't find out.

Due to the very small number of pieces that have gone out - and thus the even smaller number that have had any problem in shipment - chances are that it's not been cycled through Customer Service officially just yet. The Returns department is the dept that deals with the any damage issues.

Basically, it boils down to these options (if you want it - if you don't want it, or never planned on ordering it, that's fine too!):

1) If you really want it, order it. If, when it arrives, you are disappointed in ANY way and don't want to keep it, contact the Returns department and they will issue refund of the purchase price.

2) If you don't want to "take that chance" yet, by all means, wait it out and make your decision after more people have received it and reported back with their thoughts and experiences.

 

[Atheris]

After seeing this video...it seems hard to believe SS will do anything at this point to correct the thickness. They have made hundreds it appears painted OR ready for paint. They would literally have to scrap every piece and start over again. Damit SS....of all the pieces to screw up it had to be this one
Please dont attempt a 1:1 version...im telling you this for your own good.

https://www.youtube.com/watch?v=Mf25S2SgaQI

Chris

 

[Superman]

After seeing this video...it seems hard to believe SS will do anything at this point to correct the thickness. They have made hundreds it appears painted OR ready for paint. They would literally have to scrap every piece and start over again. Damit SS....of all the pieces to screw up it had to be this one
Please dont attempt a 1:1 version...im telling you this for your own good.

https://www.youtube.com/watch?v=Mf25S2SgaQI

Chris

If that is the case, then they should make a statement saying they are not going to improve the thickness so I can officially leave this thread for good and not bother with this piece. What a shame that would be since I was so looking forward to this in my collection.

 

[Darknight]

Any questions about returns or customer service need to be forwarded to the Customer Service department, NOT the Ask Sideshow area that you have been having difficulty with (which is for design, development & creative questions only). CS form can be found here: https://www.sideshowtoy.com/helpdesk/?p=177

If you are having trouble filling out THIS form, please let us know as soon as possible, as that one's a bit more 'time sensitive' (since it deals with ordering/customer service issues) than the Ask Sideshow!

(and your question is definitely one that should be asked to the returns dept, as I am not up-to-speed on the ins-and-outs of the returns process)

Thank you Dusty.

To all who are waiting to purchase the IM Maquette and want SS to take action to improve upon the quality of the Maquette, send SS a note as evidence that we collectors will not accept such issues lying down. Make your $2,000 count!!

 

[DinoLast]

Any questions about returns or customer service need to be forwarded to the Customer Service department, NOT the Ask Sideshow area

I think the main issue here is not a Customer service issue or a returns issue. Nobody has any doubts that sideshow has good aftercare.
The main problem is it's a production issue. The Statue should be made of a much better quality for the price Sideshow are charging.

 

[jbinny]

Sideshow Dusty just wants to avoid the question. Why bother posting if she has no answers.

SS don't want to respond on here because they don't want to take responsibilty for this massive Con!!!!!!

First off, you're being an a$$hole.

Dusty isn't required to come on here and take this crap from disgruntled collectors like you. I'm sure there are limits to what she can and can't say on the forums. Be thankful that she's on here at all.

Second, if you don't like the pose, paint, thickness, packaging, or price, then don't buy it. Look at the 1:1 IM and how it turned out, then take a look at the requirement for a non-refundabls deposit... Anyone who seriously thought that every person would be pleased with ALL or even ANY part of this statue is a fool. IM problems are notorious for issues on some scale, so why would you think that this would be any different?

I would hope that anyone would do their research before dropping 2k on a statue.

 

[LOTRFan]

Some people are so moronic as to think that with beratement they will get any form of answer/feedback.

There are some major entitlement disorders on this board.

Not to mention the serious error of entirely misjudging someone's character, whom they obviously have never met.